Our Destination Management Services business has demonstrated how a diverse geographic footprint can strengthen resilience. With a presence across 28 countries, the business has been able to navigate regional volatility by leveraging opportunities across Southeast Asia, East Africa and South Africa.
This broad network enables us to respond swiftly as conditions evolve in individual markets, shifting focus towards emerging opportunities while continuing to create value for customers and partners.
Combined with strong local expertise, this geographic reach remains a key strength in building resilience across the DMS portfolio.
Read also the separate inspiring stories in the same Cover Story ‘Contents’, from Desert Adventures and Asian Trails
Digital Imaging Solutions – For DEI-Technology as an Enabler
For Digiphoto Entertainment Imaging (DEI), the year was defined by technology transition. Its cloud-native WeC platform went live across all 264 sites in 14 countries. For several quarters DEI carried the cost of operating legacy systems and new infrastructure in parallel, which weighed on segment margins. The fourth quarter proved more difficult still, as Middle East tensions in DEI’s peak season softened footfall in the UAE market contributing roughly half of DEI’s revenue. The business responded by aligning workforce deployment to demand and renegotiating site costs, while adding multiple partnerships
Building the Capabilities for Tomorrow
Across our businesses, the story of FY 2025-26 was not simply one of navigating uncertainty. It was about responding faster, learning from changing conditions and using them to strengthen the business for the future.
From shifting travel corridors and emerging spiritual journeys to digital forex, technology transformation, geographic diversification and large-scale MICE programmes, each business demonstrated a common capability: the ability to adapt without losing sight of the long-term opportunity.
The environment will continue to change. Our confidence comes from knowing that we have the ability to respond, the discipline to execute and the courage to reinvent.