We’re excited to announce the launch of Thomas Cook India’s newest foreign exchange outlet in Kottayam, Kerala—marking a significant step forward in our regional expansion and customer experience strategy. This new store represents a notable upgrade in both design and functionality, featuring a centrally located, spacious office layout with enhanced support facilities tailored to deliver superior service.
With this addition, our Forex network in Kerala now spans 14 strategic locations, reinforcing our commitment to serving the state’s growing demand for foreign exchange services.
Kottayam, situated in the heart of Kerala, offers a dynamic mix of leisure and business clientele, including families, working professionals, and students. Its strategic proximity to Kochi—home to Cochin International Airport and Infopark Kochi—makes it a vital hub for both domestic and international travel. The city’s robust multimodal connectivity and access to key business corridors position it as an ideal catchment for driving our Forex business.
Beyond Kottayam, the new outlet is well-placed to serve surrounding regions such as Alappuzha and Thiruvalla. These locales are known for their strong tourism appeal and vibrant NRI communities, further enhancing the store’s potential to attract and serve a diverse customer base.
This launch underscores our continued focus on expanding our footprint, optimizing customer access, and delivering excellence in foreign exchange services across India.
Deepesh Varma, Executive Vice President – Foreign Exchange said, “Kottayam is a high-potential source market for our forex services, offering access to a vibrant mix of leisure and business travellers, students and NRIs. Our newly designed store—with its spacious layout, enhanced accessibility features has been created to deliver a truly superior customer experience. Strategically located with proximity to Cochin International Airport, Infopark Kochi, and key hubs like Alappuzha and Thiruvalla, we see this outlet playing a pivotal role in strengthening our market presence across central Kerala. Our innovative payment solutions, including our forex card portfolio, WhatsApp booking, mobile app and doorstep delivery, ensure secure and seamless transactions for every customer. My team and I look forward to welcoming our customers and delighting them with Thomas Cook India’s trusted and innovative forex services.”