A tribute to the man whose foresight and fortitude built not just a company, but a legacy.
After 25 years of exemplary leadership, our Executive Chairman Madhavan Menon is retiring, leaving behind a legacy of resilience, vision, and unwavering dedication. He has been the guiding force behind the company’s growth and success, particularly during the most challenging times.
When the world was shaken by the Covid pandemic, Madhavan steered the company through uncertain waters with remarkable courage and strategic foresight. This cover story is a tribute to his outstanding leadership and the invaluable contributions he has made, shaping not only the company but also the lives of all who have had the privilege of working alongside him.
Madhavan Menon joined the Board of Thomas Cook India in 2000 as the Executive Director responsible for the Foreign Exchange business. He stepped up to the position of Managing Director in January 2006. Madhavan rose to become the Chairman & Managing Director in January 2016. In July 2023, he became the Executive Chairman of the Thomas Cook India Group, its subsidiaries, and the Chairman of the Fairfax India Charitable Trust.
Madhavan studied Business Management at the American University, Beirut, and graduated from Georgetown University. He completed his MBA in Finance & International Business from George Washington University, making the Dean’s List.
Commencing his career in banking and financial services at Grindlays Bank, Madhavan moved to Citibank and Emirates Bank. He was with the Birla Sun Life Asset Management Company as Chief Operating & Administrative Officer, before joining Thomas Cook in 2000.
Madhavan has also been the Chairman of the Fairfax India Charitable Foundation (FICF) that focuses on the large and growing challenge around access to affordable dialysis in India. FICF, as of October 2024, has set up over 1425 dialysis machines across over 355 centres, offering free dialysis to India’s poorest.
During his tenure, Thomas Cook India made several acquisitions, noteworthy being Kuoni’s Destination Management Specialists across 17 countries, the acquisition of DEI (one of the world’s leading imaging solutions and services providers), and also TCI, LKP Forex, Quess, Sterling, Tata Capital Forex & Tata Capital Travel. Additionally he facilitated the purchase of the Thomas Cook Brand in 2018.
Our Chairman has fostered a strong company culture with high values. His unique leadership traits, his resilience and empathy, have endeared him to all his staff. There are numerous instances when he has supported and helped an employee in difficult times, whether it be illness or family problems or economic constraints, showing tremendous understanding and compassion.
Madhavan leaves us with a rich legacy, both personally and professionally. His impact will continue to resonate within the Company even after his retirement, and his influence will guide its future. He has never sought the spotlight, but his steady presence has always lit the way. For many of us, he has been more than a Chairman—he has been a mentor, a sounding board, and a reassuring voice in uncertain times. His quiet strength, thoughtful guidance, and unwavering belief in people have left a mark that will long outlast his tenure.
Not all heroes wear capes—some wear crisp suits, (or TC jackets, or shirt ‘n’ tie!), carry calm in their voice, and make even the toughest decisions look easy. As our Executive Chairman turns the page to a new chapter (hopefully filled with leisurely mornings, good books, and family times), we look back with fondness and ahead with inspiration.
Thank you so much, Madhavan, for leading us with wisdom, humour, and a touch of magic. Your story will always be a proud part of ours!
