{"id":8554,"date":"2018-11-16T06:48:05","date_gmt":"2018-11-16T06:48:05","guid":{"rendered":"http:\/\/pulseonline.co\/?page_id=8554"},"modified":"2018-11-19T11:52:06","modified_gmt":"2018-11-19T11:52:06","slug":"tci-hong-kong-gets-high-praise-from-delighted-customers-corporate-and-leisure","status":"publish","type":"page","link":"http:\/\/pulseonline.co\/index.php\/tci-hong-kong-gets-high-praise-from-delighted-customers-corporate-and-leisure\/","title":{"rendered":"TCI Hong Kong Gets High Praise from Delighted Customers&#8211;Corporate and Leisure!"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-4.png\"><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-8542 alignleft\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-4-300x168.png\" alt=\"thumbnail_image (4)\" width=\"300\" height=\"168\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-4-300x168.png 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-4-535x300.png 535w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-4.png 925w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Numerous testimonials, feedback forms and letters are regularly received by the TCI HK office sent in by delighted and happy customers.\u00a0 Compliments for the tour escorts, and from Corporates for travel arrangements.\u00a0 Everyone certainly seems happy with the way the Hong Kong office is going!<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Our Hong Kong Editor says ;\u00a0 &#8220;We have a customer rating system in TCI HK. Customers are invited to fill-in a questionnaire at the end of the tour.&#8221;<a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/wow-illustration-29519611.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8547 alignleft\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/wow-illustration-29519611-300x225.jpg\" alt=\"wow-illustration-29519611\" width=\"195\" height=\"146\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/wow-illustration-29519611-300x225.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/wow-illustration-29519611-400x300.jpg 400w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/wow-illustration-29519611.jpg 800w\" sizes=\"(max-width: 195px) 100vw, 195px\" \/><\/a><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The questionnaire mainly covers customers&#8217; feedback on:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Customer service at service centers such as handling enquiries and booking \u00a0<\/span><\/li>\n<li><span style=\"color: #000000;\">Performance of the tour escort such as his\/her professionalism, travel knowledge, service attitude towards customers, itinerary and time management, etc.<\/span><\/li>\n<li><span style=\"color: #000000;\">Other arrangements such as pre-trip tea party, hotel location and quality, restaurants and dining arrangements, sight-seeing arrangements, optional activities arrangements (additional charge required), \u00a0the local guide, the local transportation and the driver<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The return rate of the questionnaire is as high as 83%! That&#8217;s awesome!<br \/>\n<\/span><\/p>\n<figure id=\"attachment_8555\" aria-describedby=\"caption-attachment-8555\" style=\"width: 245px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/2.A-KELVIN-KO-WhatsApp-Image-2018-10-02-at-13.58.45.jpeg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8555 \" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/2.A-KELVIN-KO-WhatsApp-Image-2018-10-02-at-13.58.45-229x300.jpeg\" alt=\"2.A KELVIN KO-- WhatsApp Image 2018-10-02 at 13.58.45\" width=\"245\" height=\"321\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/2.A-KELVIN-KO-WhatsApp-Image-2018-10-02-at-13.58.45-229x300.jpeg 229w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/2.A-KELVIN-KO-WhatsApp-Image-2018-10-02-at-13.58.45.jpeg 663w\" sizes=\"(max-width: 245px) 100vw, 245px\" \/><\/a><figcaption id=\"caption-attachment-8555\" class=\"wp-caption-text\">Kelvin Ko<\/figcaption><\/figure>\n<figure id=\"attachment_8562\" aria-describedby=\"caption-attachment-8562\" style=\"width: 201px\" class=\"wp-caption alignright\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/JIMMJY-AU-TOUR-ESCORT-HONGKONG.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8562\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/JIMMJY-AU-TOUR-ESCORT-HONGKONG-174x300.jpg\" alt=\"JIMMJY AU--TOUR ESCORT-HONGKONG\" width=\"201\" height=\"347\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/JIMMJY-AU-TOUR-ESCORT-HONGKONG-174x300.jpg 174w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/JIMMJY-AU-TOUR-ESCORT-HONGKONG-594x1024.jpg 594w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/JIMMJY-AU-TOUR-ESCORT-HONGKONG.jpg 765w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><\/a><figcaption id=\"caption-attachment-8562\" class=\"wp-caption-text\">Jimmy Au<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The results show that our full-time escorts have managed to score 9+ \u00a0(out of 10) on an\u00a0 average. That is, indeed, outstanding.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">\u00a0 Written compliments for two exceptional tour escorts Kelvin Ko and Jimmy Au are full of praise and appreciation. They have been highly regarded by the customers for their professionalism and excellent customer service.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">E-mails and assessment forms show that the service for Business Travel too is reliable, and\u00a0 the arrangements are excellent. <\/span><\/p>\n<p>An email from a satisfied customer :<br \/>\n<span style=\"color: #0000ff;\"><em>Hi April,<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em><strong><u>Comments on your customer service<br \/>\n<\/u><\/strong>To whom it may concern,<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>Hello, This is Cathy and I am the PA in the Verde Garment Manufacturing Ltd. We are a frequent customer at your travel agency.<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>I just wanted to take a minute to let you know what a fantastic task your sales representative, Ms. April Yuen, do every time when we have requests at your travel agency.<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>Every time we have enquiries, your sale representative, April, is always warm and friendly, and gives us a prompt reply, probably within 15 minutes.<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>She never acts annoyed even she is very busy. Instead she always so friendly and eager to help us with anything that we need. April is doing a good job and this is the reason that we will keep coming back to your agency again and again.<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>Thank you for your attention.<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>Best Regards,<\/em><\/span><br \/>\n<span style=\"color: #0000ff;\"><em>Cathy<\/em><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">It shows that the customer is confident about returning to TCI HK for future assignments.\u00a0 That&#8217;s what it&#8217;s all about!<\/span><\/p>\n\r\n<a style=\"color: rgb(68,79,247);\" href=\"http:\/\/pulseonline.co\/\">Home<\/a>\r\n\n","protected":false},"excerpt":{"rendered":"<p>Numerous testimonials, feedback forms and letters are regularly received by the TCI HK office sent in by delighted and happy customers.\u00a0 Compliments for the tour escorts, and from Corporates for travel arrangements.\u00a0 Everyone certainly seems happy with the way the Hong Kong office is going! Our Hong Kong Editor says ;\u00a0 &#8220;We have a customer&#8230; <\/p>\n<div class=\"link-more\"><a href=\"http:\/\/pulseonline.co\/index.php\/tci-hong-kong-gets-high-praise-from-delighted-customers-corporate-and-leisure\/\">Read More<\/a><\/div>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8554"}],"collection":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/comments?post=8554"}],"version-history":[{"count":7,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8554\/revisions"}],"predecessor-version":[{"id":8614,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8554\/revisions\/8614"}],"wp:attachment":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/media?parent=8554"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}