{"id":8486,"date":"2018-11-16T08:29:06","date_gmt":"2018-11-16T08:29:06","guid":{"rendered":"http:\/\/pulseonline.co\/?page_id=8486"},"modified":"2018-11-29T10:07:49","modified_gmt":"2018-11-29T10:07:49","slug":"cover-story-customers-delighted-with-sotc-sita-and-thomas-cook","status":"publish","type":"page","link":"http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/","title":{"rendered":"Customers Delighted with SOTC, Sita and Thomas Cook!"},"content":{"rendered":"<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong>SOTC,\u00a0 SITA and THOMAS COOK ENSURE THEIR CUSTOMERS<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><strong> ARE ALWAYS HAPPY TO COME BACK.<br \/>\n<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Our companies across the Group treat every customer as a VIP providing the same excellent treatment, continuously measuring customer satisfaction, and constantly thinking of new ways to anticipate the clients&#8217; needs, and accordingly provide products and services for them. The response has been heartening.\u00a0 Client companies have rewarded the staff and shown their appreciation in different ways. This in turn encourages the staff to do even better, constantly striving for excellence. It seems to be working as you can see from the numerous testimonials below. <\/strong><br \/>\n<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-medium wp-image-8540\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-2-300x248.png\" alt=\"thumbnail_image (2)\" width=\"300\" height=\"248\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-2-300x248.png 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-2-363x300.png 363w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/thumbnail_image-2.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>A Moment with us \u2013 Business Travel Customer Event, Which Was Much Enjoyed by our Customers! <\/strong><\/span><\/p>\n<div id='gallery-1' class='gallery galleryid-8486 gallery-columns-2 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a title=\"Chenni - Thomas Cook &amp; SOTC customer event (2)\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/chenni-thomas-cook-sotc-customer-event-2\/'><img width=\"300\" height=\"172\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-2-300x172.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" aria-describedby=\"gallery-1-8489\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-2-300x172.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-2-1024x588.jpg 1024w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-2-522x300.jpg 522w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-2.jpg 1144w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-1-8489'>\n\t\t\t\tChennai SOTC &#038; Thomas Cook Customer Event\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a title=\"Chenni - Thomas Cook &amp; SOTC customer event (4)\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/chenni-thomas-cook-sotc-customer-event-4\/'><img width=\"300\" height=\"142\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-4-300x142.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-4-300x142.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-4-1024x485.jpg 1024w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-4-600x284.jpg 600w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-4.jpg 1177w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a title=\"Chenni - Thomas Cook &amp; SOTC customer event (6)\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/chenni-thomas-cook-sotc-customer-event-6\/'><img width=\"300\" height=\"177\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-6-300x177.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-6-300x177.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-6-509x300.jpg 509w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-6.jpg 1001w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a title=\"Chenni - Thomas Cook &amp; SOTC customer event (3)\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/chenni-thomas-cook-sotc-customer-event-3\/'><img width=\"300\" height=\"172\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-3-300x172.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-3-300x172.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-3-1024x587.jpg 1024w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-3-523x300.jpg 523w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Chenni-Thomas-Cook-SOTC-customer-event-3.jpg 1095w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Business Travel 2.0 certainly knows how to make its clients feel good.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">It was an exclusive evening for our valuable customers. Three Business Travel Brands, Thomas Cook, SOTC &amp; TC Travel were together with the complete leadership team under one roof. The event was hosted in three cities \u2013 New Delhi, Chennai and Bangalore.<\/span><\/p>\n<figure id=\"attachment_8497\" aria-describedby=\"caption-attachment-8497\" style=\"width: 395px\" class=\"wp-caption alignright\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8497 \" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event-300x145.jpg\" alt=\"Bangalore Thomas Cook customer event\" width=\"395\" height=\"191\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event-300x145.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event-1024x495.jpg 1024w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event-600x290.jpg 600w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Bangalore-Thomas-Cook-Customer-Event.jpg 1235w\" sizes=\"(max-width: 395px) 100vw, 395px\" \/><\/a><figcaption id=\"caption-attachment-8497\" class=\"wp-caption-text\">Bangalore Thomas Cook customer event<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">It was a fun filled night, with everything in it to make it a grand event. It was an evening full of pomp and show, and everyone was in a party mood. The objective of the event was to convey our gratitude to the clients, to connect with them, meet prospective clients and above all to have fun.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">The event was an ideal opportunity to connect with some of our top clients. Here is a glimpse of that amazing evening with our customers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>TESTIMONIALS &#8211;THOMAS COOK<br \/>\n<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #0000ff;\"><strong>Although our staff give selfless service regardless, it is always extremely heartening and encouraging to receive an appreciative response from a customer. Here is quite a list of words of praise from clients, which proves customer service is definitely noted and turned into &#8220;delight&#8221;! Here are a few examples:<br \/>\n<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\"><span style=\"color: #0000ff;\">\u00a0<\/span>&#8220;I would like to take this opportunity to thank<strong><span style=\"color: #0000ff;\"> Nitin Pathak<\/span><\/strong> from the TCIL team who has always been customer-service focused as far as my interaction with him goes. It is not just me but my fellow colleagues at the HCL Technologies also who have an affinity to reach out to him owing to the critical flight bookings that we need to undertake being in the corporate sector. Looking forward to continuous support from Nitin Pathak and we also look forward to the same level of compassion and service from your entire team. Cheers.!&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;To me ONLY <strong><span style=\"color: #0000ff;\">Amir Pasha<\/span><\/strong> is the face of Thomas Cook. And my above rating of Excellent for all criteria reflects Amir&#8217;s sense of integrity to his role and his sense of genuine customer service spirit. He has consistently been proactive and gone beyond his call of duty to be available during out of hours including weekends to provide support; and also on occasions when he has not been well and on leave. He is a great asset to both Thomas Cook and JDA. Despite last minute changes and sometimes multiple changes, travel reservations have been seamless and his service always exceeds expectations.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;Special note of appreciation to <span style=\"color: #0000ff;\"><strong>Kaustubh Keluskar<\/strong><\/span> &amp; <span style=\"color: #0000ff;\"><strong>Banet Gonsalves<\/strong><\/span>, who I interact most with and, I must say, are very proactive with coming back on the details, they share details at times which I may have not asked for as well but proves to be valuable in deciding of ticketing\/ insurance etc\u2026 This kind of guidance and thinking is truly appreciative! I look forward to working with them in the times to come!&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<span style=\"color: #0000ff;\"><strong>Tushar Sharma<\/strong><\/span>, I would like to extend my thanks &amp; appreciation towards the help &amp; support you have given for one of our customers CCDC ( Centre for Chronic Disease Control ). You have very patiently helped me with the configurations &amp; giving a good understanding of many features C2B has.\u00a0 I\u2019m very glad to learn from you.\u00a0 The CCDC account went live comfortably, so far the account is going smooth. Thank you again Tushar, Will always appreciate your helping nature.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<strong><span style=\"color: #0000ff;\">Gargi Pawar<\/span><\/strong>, I would like to say again that I really appreciate the savings you have done for this booking. You must have found me very demanding and sometimes complaining, but then work pressure makes me do that. And <strong><span style=\"color: #0000ff;\">Azim Shaikh<\/span><\/strong> thanks to you also, you have always guided me in complicated trip booking. And <span style=\"color: #0000ff;\"><strong>Anzar\u00a0 Shaikh<\/strong><\/span> you remain calm in tough situations and that is good. Keep up the good work!&#8221;<br \/>\n<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<span style=\"color: #0000ff;\"><strong>Taslim Gadhwala<\/strong> <\/span>&amp; <strong><span style=\"color: #0000ff;\">Manjeet Mankani<\/span><\/strong>, I want to thank &amp; appreciate the efforts you both took in resolving the emergency ticket booking issue from our end. Yesterday night when I received a call from my boss after 10 pm to prepone his 7th evening flight I was in panic mode. It was very late in the night and I thought rescheduling at such an hour would be a major problem. I tried the helpline number of Thomas Cook but the call couldn\u2019t get connected despite several efforts. Thankfully Taslim, I had your mobile number and I called you only to realize that it was your weekly off. However you went out of your way and connected me with Manjeet. Who in turn helped me in booking new tickets and ensure that everything i.e. ticket-booking\/web-check-in\/ mailing of ticket etc. was completed seamlessly. I would like to thank both of you and appreciate the way you guys went out of your way to resolve the issue and provided timely help to me. Thanks to your help my job became easier. Very rarely do we get to experience such co-operation and help.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><span style=\"color: #000000;\">&#8220;<\/span><strong><span style=\"color: #0000ff;\">Anselm<\/span><span style=\"color: #0000ff;\"> Pereira<\/span><\/strong>, this is to acknowledge with wholehearted thanks for ensuring\u00a0 travel of Murali sir and Siva sir to Shenzhen as they were stranded at Chennai airport\u00a0 when SQ denied their travel to Hong Kong for want of\u00a0 the requisite pre-approved visa which was not arranged, and could not be done at the last minute by TCI.\u00a0 You were working till 1.00 a.m. to issue alternate tickets thereby making the onward journey possible for both the passengers, which is highly appreciated as it enabled them to attend the sessions as per schedule. Thanks very much.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<strong><span style=\"color: #0000ff;\">Nirali R Gandhi<\/span><\/strong>, I am writing to thank you for the quality of service provided by you for the recent Amritsar Event of our senior management. Sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated till the last minute. We look forward to many more !&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<span style=\"color: #0000ff;\"><strong>Jyoti Udyawar<\/strong><\/span>, it was really an awesome experience to participate in the UTI Earn and Learn Training Program at Goa. As the chief coordinator for the program, I have no words to appreciate the services from your team. Every single aspect was taken care of during our travel! There were many instances, where we had to reschedule and cancel, but you have accommodated all our requests, and were prompt in resolution. Once again\u00a0 on behalf of the entire Dhanlaxmi team, I thank you for your excellent service and support. Look forward to being associated with you in the future.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>TESTIMONIALS &#8211; SOTC<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-Delighting-our-customers-1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-8488 aligncenter\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-Delighting-our-customers-1-300x143.jpg\" alt=\"SOTC--Delighting our customers-1\" width=\"573\" height=\"273\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-Delighting-our-customers-1-300x143.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-Delighting-our-customers-1-600x285.jpg 600w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-Delighting-our-customers-1.jpg 814w\" sizes=\"(max-width: 573px) 100vw, 573px\" \/><\/a><\/p>\n<p><span style=\"color: #000000;\">\u201cFor our family, summer vacations stand synonymous with SOTC&#8217;s overseas tours. Their team in India along with the well experienced tour guides ensure that all our needs are catered to, right from pre-travel arrangements till we reach back home. With their support, the only work that we are left with is to relax and enjoy our vacations completely. We share a relationship of more than a decade with SOTC and look forward to many more\u00a0 such beautiful experiences!&#8221;<\/span><strong>\u00a0\u00a0 <span style=\"color: #000000;\">Mr Sathyamurthy &amp; Mrs Vidhya<\/span> <span style=\"color: #000000;\">Sathyamurthy.<\/span><\/strong><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8221; I would like to acknowledge <span style=\"color: #0000ff;\"><strong>Dipanki Chaudhr<\/strong>i<\/span> &#8211; such a pleasure to work with her. She is very pleasant and client focused and reliable. Never felt the pressure. There\u2019s never a moment of confusion and she steps in and escalates possible gaps. Always smiling and helpful. It has been a wonderful association. A big thank you to Dipanki for all her support.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<strong><span style=\"color: #0000ff;\">Mukesh Sahu<\/span><\/strong>, this mail is to thank you for your support even in the late\/odd\u00a0 working hours and generating the tickets for the candidates which have resulted in smooth process and successful interviews.&#8221;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;<strong>Sanavi Ghodke<\/strong>, you are my window to the Travel Desk. I want to place on record the Excellent Service and guidance from you for my booking for the Airline Ticket on the Bombay \u2013 Patna sector on 4<sup>th<\/sup> Sep 2018. The system of booking is very good and well designed by SOTC at large.&#8221;<\/span><\/p>\n<p style=\"text-align: center;\">**********<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">&#8220;Very Impressive work, <span style=\"color: #0000ff;\"><strong>Yagya Raj Joshi<\/strong><\/span>. I must appreciate all your efforts and hard work that you are putting into this account for me. Truly appreciate it and hope we continue to do more business going forward. Many Thanks.&#8221;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>The ones who came out tops!<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Here in Business Travel 2.0 \u00a0we focus on enhancing business and employee experience. This partnership among the two, leads to customer delight on one hand and drives employees to be competitive and triumphant on the other. When it comes to service, we believe in the pursuit of excellence.\u00a0 We always strive to go that extra mile for our customers. Featured here are the highest scorers and a token of appreciation they received from some of the travellers.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>BT2.0 Superstars <\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Business Travel 2.0 have BT2.0 Superstars where employees who receive 10 and above appreciations per month are rewarded on a monthly basis. They not only receive a small token of appreciation for their efforts but also receive a certificate of appreciation signed by\u00a0 Indiver Rastogi. Here&#8217;s a list of superstars from June 2018 to August 2018<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><em><u>BT2.0 Surperstars for the month of June &#8211; <\/u><\/em><\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Jyoti Udyawar<\/span><\/li>\n<li><span style=\"color: #000000;\">Pranav Maggo<\/span><\/li>\n<li><span style=\"color: #000000;\">Arun Pahwa<\/span><\/li>\n<li><span style=\"color: #000000;\">Mr Kumar Gaurav<\/span><\/li>\n<li><span style=\"color: #000000;\">Harsh Sharma<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><em><u>BT2.0 Surperstars for the month of July &#8211; <\/u><\/em><\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Jyoti Udyawar<\/span><\/li>\n<li><span style=\"color: #000000;\">Nitin\u00a0 Pathak<\/span><\/li>\n<li><span style=\"color: #000000;\">Taslim Gadhwala<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><em><u>\u00a0<\/u><\/em><em><u>BT2.0 Surperstars for the month of August &#8211;<\/u><\/em><\/span><\/p>\n<ol style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Gaurav Shukla<\/span><\/li>\n<li><span style=\"color: #000000;\">Taslim Gadhwala<\/span><\/li>\n<li><span style=\"color: #000000;\">Pranav Maggo<\/span><\/li>\n<li><span style=\"color: #000000;\">Mohammad Alam<\/span><\/li>\n<li><span style=\"color: #000000;\">Arun Pahwa<\/span><\/li>\n<\/ol>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>BT2.0 Proud Moments \u2013 They are the reason we stand strong!<\/strong><\/span><\/p>\n<div id='gallery-2' class='gallery galleryid-8486 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a title=\"Amit Bahuguna\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/amit-bahuguna\/'><img width=\"300\" height=\"271\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Amit-Bahuguna-300x271.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" aria-describedby=\"gallery-2-8498\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Amit-Bahuguna-300x271.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Amit-Bahuguna-332x300.jpg 332w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Amit-Bahuguna.jpg 389w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-2-8498'>\n\t\t\t\tAmit Bahugana\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a title=\"Sonali Deshpande - JLT (1)\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/sonali-deshpande-jlt-1\/'><img width=\"134\" height=\"300\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Sonali-Deshpande-JLT-1-134x300.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" aria-describedby=\"gallery-2-8499\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Sonali-Deshpande-JLT-1-134x300.jpg 134w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Sonali-Deshpande-JLT-1.jpg 458w\" sizes=\"(max-width: 134px) 100vw, 134px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-2-8499'>\n\t\t\t\tSonali Deshpande\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a title=\"Davinderkaur Sabarwal - US Consulate\" href='http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/davinderkaur-sabarwal-us-consulate\/'><img width=\"297\" height=\"300\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Davinderkaur-Sabarwal-US-Consulate-297x300.jpg\" class=\"attachment-medium size-medium\" alt=\"\" decoding=\"async\" loading=\"lazy\" aria-describedby=\"gallery-2-8503\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Davinderkaur-Sabarwal-US-Consulate-297x300.jpg 297w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Davinderkaur-Sabarwal-US-Consulate.jpg 539w\" sizes=\"(max-width: 297px) 100vw, 297px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='gallery-2-8503'>\n\t\t\t\tDavinderkaur Sabarwal\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Amit Bahuguna \u2013 SOTC Business Travel Specialist at Yum Restaurants has been rewarded for his efforts and support by the CFO &amp; Brand GM Pizza Hut.<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Sonali Deshpande \u2013 Business Travel specialist at JLT \u00a0received flowers and a thank you note\u00a0from Bridgestreet Global Hospitality\u00a0(UK Based). A message from the client said\u00a0 &#8220;We would just like to say thank you for being a part of our family. We are very grateful for your continued bookings because we wouldn\u2019t be here without loyal customers like you. Thank you again, and have a great day.&#8221;<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Davinderkaur Sabarwal received an award from the Consular General American Consulate for exceptional service &amp;and support to the US Consulate.<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\"><span style=\"color: #000000;\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Akshaya-Jamsandekar-Travel-Coordinator.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-8504 alignright\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Akshaya-Jamsandekar-Travel-Coordinator-180x300.jpg\" alt=\"Akshaya Jamsandekar - Travel Coordinator\" width=\"99\" height=\"165\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Akshaya-Jamsandekar-Travel-Coordinator-180x300.jpg 180w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Akshaya-Jamsandekar-Travel-Coordinator-615x1024.jpg 615w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Akshaya-Jamsandekar-Travel-Coordinator.jpg 699w\" sizes=\"(max-width: 99px) 100vw, 99px\" \/><\/a>Akshaya Jamsandekar business travel specialist at GVR \u2013 Gilbarco Veeder-Root received a Thank you card from a Traveller; another one with a key chain and a token of appreciation from a Travel Coordinator.<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Rekha Jadhav Business Travel Specialist at Accelya Kale received a Galaxy of Stars Award for her continued support and good work.<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #000000;\">Aftab Sayed Business Travel Specialist at Godrej received a token of appreciation from a Godrej traveller.<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>\n<figure id=\"attachment_8505\" aria-describedby=\"caption-attachment-8505\" style=\"width: 128px\" class=\"wp-caption alignright\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Jyoti-Udyawar-UTI.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8505\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Jyoti-Udyawar-UTI-198x300.jpg\" alt=\"Jyoti Udyawar - UTI\" width=\"128\" height=\"194\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Jyoti-Udyawar-UTI-198x300.jpg 198w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Jyoti-Udyawar-UTI-676x1024.jpg 676w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Jyoti-Udyawar-UTI.jpg 700w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/><\/a><figcaption id=\"caption-attachment-8505\" class=\"wp-caption-text\">jyoti<\/figcaption><\/figure>\n<p><span style=\"color: #000000;\">Jyoti Udyawar &#8211; Business Travel Specialist at UTI received a token of appreciation for her hard work<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Business Travel Customer First Survey<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Bill Gates said \u201c<a style=\"color: #000000;\" href=\"http:\/\/www.brainyquote.com\/quotes\/quotes\/b\/billgates626252.html?src=t_feedback\">We all need people who will give us feedback. That&#8217;s how we improve.<\/a>\u201d <\/strong><\/span><\/p>\n<figure id=\"attachment_8508\" aria-describedby=\"caption-attachment-8508\" style=\"width: 133px\" class=\"wp-caption alignleft\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/HCL-Online-booking-tool-CSAT-Form.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8508\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/HCL-Online-booking-tool-CSAT-Form-217x300.jpg\" alt=\"\" width=\"133\" height=\"184\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/HCL-Online-booking-tool-CSAT-Form-217x300.jpg 217w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/HCL-Online-booking-tool-CSAT-Form-742x1024.jpg 742w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/HCL-Online-booking-tool-CSAT-Form.jpg 1500w\" sizes=\"(max-width: 133px) 100vw, 133px\" \/><\/a><figcaption id=\"caption-attachment-8508\" class=\"wp-caption-text\">HCL Online booking tool CSAT Form<\/figcaption><\/figure>\n<figure id=\"attachment_8509\" aria-describedby=\"caption-attachment-8509\" style=\"width: 153px\" class=\"wp-caption alignright\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-CSAT-form.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8509\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-CSAT-form-238x300.jpg\" alt=\"\" width=\"153\" height=\"192\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-CSAT-form-238x300.jpg 238w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/SOTC-CSAT-form-812x1024.jpg 812w\" sizes=\"(max-width: 153px) 100vw, 153px\" \/><\/a><figcaption id=\"caption-attachment-8509\" class=\"wp-caption-text\">SOTC CSAT form<\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"> Here in BT 2.0 we do Customer Satisfaction which helps to make us from better to best. We initiated some surveys in a few major accounts in Thomas Cook like HCL and Godrej. Keeping the focus on customer experience at SOTC we have introduced CSAT drives at Flipkart and Infosys. Soon the Customer Satisfaction survey process will be applicable to other corporates across the country which will surely help client managers and operations to understand the strength and area of opportunities in a better way.<\/span><\/p>\n<p><span style=\"color: #0000ff;\"><strong>Besides all these expressions of customer satisfaction, one just has to go to our Facebook page to discover how delighted our clients are with our service and organisation. We round off with a few of the many examples of tributes to staff and the Company!<\/strong><\/span><\/p>\n<p style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0\u00a0<a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot11.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-8710 aligncenter\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot11.jpg\" alt=\"Screenshot1\" width=\"483\" height=\"406\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot11.jpg 605w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot11-300x252.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot11-357x300.jpg 357w\" sizes=\"(max-width: 483px) 100vw, 483px\" \/><\/a><\/p>\n<p style=\"text-align: left;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot3.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-8712\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot3-300x176.jpg\" alt=\"Screenshot3\" width=\"401\" height=\"235\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot3-300x176.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot3-511x300.jpg 511w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot3.jpg 555w\" sizes=\"(max-width: 401px) 100vw, 401px\" \/> \u00a0 \u00a0 \u00a0 <\/a><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-8711\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot2-300x224.jpg\" alt=\"Screenshot2\" width=\"336\" height=\"251\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot2-300x224.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot2-402x300.jpg 402w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot2.jpg 551w\" sizes=\"(max-width: 336px) 100vw, 336px\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot4.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-8713\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot4-300x154.jpg\" alt=\"Screenshot4\" width=\"392\" height=\"201\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot4-300x154.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2018\/11\/Screenshot4.jpg 554w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\r\n<a style=\"color: rgb(68,79,247);\" href=\"http:\/\/pulseonline.co\/\">Home<\/a>\r\n\n","protected":false},"excerpt":{"rendered":"<p>SOTC,\u00a0 SITA and THOMAS COOK ENSURE THEIR CUSTOMERS ARE ALWAYS HAPPY TO COME BACK. Our companies across the Group treat every customer as a VIP providing the same excellent treatment, continuously measuring customer satisfaction, and constantly thinking of new ways to anticipate the clients&#8217; needs, and accordingly provide products and services for them. The response&#8230; <\/p>\n<div class=\"link-more\"><a href=\"http:\/\/pulseonline.co\/index.php\/cover-story-customers-delighted-with-sotc-sita-and-thomas-cook\/\">Read More<\/a><\/div>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8486"}],"collection":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/comments?post=8486"}],"version-history":[{"count":28,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8486\/revisions"}],"predecessor-version":[{"id":8715,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/8486\/revisions\/8715"}],"wp:attachment":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/media?parent=8486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}