{"id":19250,"date":"2024-10-13T22:31:27","date_gmt":"2024-10-13T17:01:27","guid":{"rendered":"https:\/\/pulseonline.co\/?page_id=19250"},"modified":"2024-10-13T22:31:27","modified_gmt":"2024-10-13T17:01:27","slug":"thomas-cook-india-and-sotc-travel-launch-customer-self-service-app-empowering-holiday-customers-with-end-to-end-post-booking-services","status":"publish","type":"page","link":"http:\/\/pulseonline.co\/index.php\/thomas-cook-india-and-sotc-travel-launch-customer-self-service-app-empowering-holiday-customers-with-end-to-end-post-booking-services\/","title":{"rendered":"Thomas Cook India and SOTC Travel Launch Customer Self-Service App Empowering Holiday Customers with End-to-End Post-Booking Services"},"content":{"rendered":"<div class=\"mediatxt clear_data_more_details data_details_list-style\" data-bind=\"html:newsmediaDetailViewModel.newsmediaDetailResponseList().shortDescription\">\n<ul>\n<li><strong><span style=\"color: #0000ff;\">Comprehensive details, real-time updates and tracking of holiday bookings<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #0000ff;\">Access and download key documents &#8211; visas, itineraries, tickets, hotel vouchers, invoices, receipts<\/span><\/strong><\/li>\n<\/ul>\n<\/div>\n<div class=\"mediabtxt data_details_list-style\" data-bind=\"html:newsmediaDetailViewModel.newsmediaDetailResponseList().description\">\n<p><span lang=\"EN-IN\">Building momentum on its digital-first strategy, Thomas Cook (India) Limited and SOTC Travel, have launched a Customer Self-Service (CSS) holiday app. Available for both iOS and Android users, the app offers customers a seamless end-to-end post-booking experience.<\/span><\/p>\n<p><span lang=\"EN-IN\">Traditionally, the post booking process was time-consuming and stressful for customers \u2013 involving coordinating various elements including visas (getting details on documents required, visa forms, processing time and tracking), flights, hotel vouchers, itinerary, attractions, invoices and receipts. Hence, Thomas Cook and SOTC\u2019s innovative CSS app will now serve to empower customers with a convenient, easy-to-access interface &#8211; making their post-booking experience simple and intuitive.<\/span><\/p>\n<p><span lang=\"EN-IN\">Having piloted the CSS app in April 2024, the app has seen significant enhancements and currently enjoys a strong customer adoption of 50%.<\/span><\/p>\n<p><span lang=\"EN-IN\">Key features of the Customer Self-Service app:<br \/>\n<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><span lang=\"EN-IN\">Comprehensive Booking Details:<\/span><span lang=\"EN-IN\">\u00a0Customers can view all aspects of their booked trips, including flights, hotel reservations, sightseeing schedules, transportation, guides, and meal preferences<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span lang=\"EN-IN\">Instant Accessibility:<\/span><span lang=\"EN-IN\">\u00a0Round-the-clock access from any location<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span lang=\"EN-IN\">Travel Documentation:<\/span><span lang=\"EN-IN\">\u00a0Customers can now access important travel documents such as flight tickets, visa document requirements, process and downloadable forms, hotel vouchers, and insurance details on the go<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span lang=\"EN-IN\">Real-Time Updates:<\/span><span lang=\"EN-IN\">\u00a0invaluable visa status tracker, updates on weather conditions and other critical travel information significantly reducing the turnaround time for customers<\/span><\/span><\/li>\n<li><span style=\"color: #000000;\"><span lang=\"EN-IN\">Omnichannel advantage:\u00a0<\/span><span lang=\"EN-IN\">The app is channel agnostic and hence available to customers who have booked\u00a0 online, offline or a combination thereof<\/span><\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-IN\"><strong>Rajeev Kale<\/strong>, President &amp; Country Head \u2013 Holidays, MICE, Visa, <\/span>\u00a0<span lang=\"EN-IN\">said,\u00a0\u201cWe are consistently exploring ways to deliver a truly seamless experience for our customers. I am hence delighted with the launch of our CSS app &#8211; that empowers our customers with simplified post-booking services at their fingertips. With the festive season approaching, this launch is perfectly timed to elevate our customers experience for their upcoming holidays.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive details, real-time updates and tracking of holiday bookings Access and download key documents &#8211; visas, itineraries, tickets, hotel vouchers, invoices, receipts Building momentum on its digital-first strategy, Thomas Cook (India) Limited and SOTC Travel, have launched a Customer Self-Service (CSS) holiday app. Available for both iOS and Android users, the app offers customers a&#8230; <\/p>\n<div class=\"link-more\"><a href=\"http:\/\/pulseonline.co\/index.php\/thomas-cook-india-and-sotc-travel-launch-customer-self-service-app-empowering-holiday-customers-with-end-to-end-post-booking-services\/\">Read More<\/a><\/div>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/19250"}],"collection":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/comments?post=19250"}],"version-history":[{"count":3,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/19250\/revisions"}],"predecessor-version":[{"id":19442,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/19250\/revisions\/19442"}],"wp:attachment":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/media?parent=19250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}