{"id":12643,"date":"2021-09-01T15:38:04","date_gmt":"2021-09-01T15:38:04","guid":{"rendered":"http:\/\/pulseonline.co\/?page_id=12643"},"modified":"2021-09-01T15:38:04","modified_gmt":"2021-09-01T15:38:04","slug":"psls-ea-trajectory-path-to-recovery-amid-covid-19","status":"publish","type":"page","link":"http:\/\/pulseonline.co\/index.php\/psls-ea-trajectory-path-to-recovery-amid-covid-19\/","title":{"rendered":"PSL\u2019s (EA) Trajectory Path to Recovery Amid Covid-19"},"content":{"rendered":"<div class=\"vc_single_image-wrapper vc_box_border_grey\"><\/div>\n<div class=\"vc_single_image-wrapper vc_box_border_grey\">\n<figure id=\"attachment_12645\" aria-describedby=\"caption-attachment-12645\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/Romania-Guests.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-12645 size-full\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/Romania-Guests.jpg\" alt=\"\" width=\"760\" height=\"521\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/Romania-Guests.jpg 760w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/Romania-Guests-300x206.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/Romania-Guests-438x300.jpg 438w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><figcaption id=\"caption-attachment-12645\" class=\"wp-caption-text\"><span style=\"color: #993366;\">PSL (EA) welcomes the first chartered flight\u00a0 of clients (the first of the nine rotations) from Romania in Mombasa, Kenya<\/span><\/figcaption><\/figure>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Top Three Challenges PSL Team Faced in the Past Year?<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Safety<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Transport<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Uncertainty \/ Pay cuts<\/span><span style=\"color: #003300;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"wpb_single_image wpb_content_element vc_align_left\" style=\"text-align: justify;\">\n<figure class=\"wpb_wrapper vc_figure\">\n<div class=\"vc_single_image-wrapper vc_box_border_grey\">\n<figure id=\"attachment_12646\" aria-describedby=\"caption-attachment-12646\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/romania-guests-disembarking.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-12646 size-full\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/romania-guests-disembarking.jpg\" alt=\"\" width=\"760\" height=\"521\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/romania-guests-disembarking.jpg 760w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/romania-guests-disembarking-300x206.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/romania-guests-disembarking-438x300.jpg 438w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><figcaption id=\"caption-attachment-12646\" class=\"wp-caption-text\"><span style=\"color: #993366;\">Clients sanitize immediately after disembarking from the flight<\/span><\/figcaption><\/figure>\n<\/div>\n<\/figure>\n<\/div>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Management Measures on the Challenges:<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">It was decided that there be a staff shuttle programme to keep the employees safe, and also to shield them from the adverse effects arising from Covid-19.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">An SOP team was formulated to come up with Standard Operating Procedures (SOPs) for the company. These, once in place, would ensure guaranteed health and safety for our staff as well as our visitors.<\/span><\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\">Job pay cuts were introduced to cushion the team from losing their jobs, and also as a way to sustain the running of the company\u2019s operations for as long as it takes.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_12647\" aria-describedby=\"caption-attachment-12647\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a style=\"color: #000000;\" href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/driver-guides-on-standby.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-12647 size-full\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/driver-guides-on-standby.jpg\" alt=\"\" width=\"760\" height=\"521\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/driver-guides-on-standby.jpg 760w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/driver-guides-on-standby-300x206.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/driver-guides-on-standby-438x300.jpg 438w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><figcaption id=\"caption-attachment-12647\" class=\"wp-caption-text\"><span style=\"color: #993366;\">PSL&#8217;s jovial driver guides eagerly await\u00a0the arrival of the Romanian guests<\/span><\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>PSL\u2019s Team Galvanizing Message During Covid-19<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Alexander Spiro, our CEO, a man with conviction, ensured that every employee of Private Safaris (EA), understood the goals of the company that he spearheaded. The goals were to see PSL survived the pandemic, put it on a path to recovery with an ultimate goal of growth. He did this in words and deeds.<strong><br \/>\n<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>PSL\u2019s Inspiring Stories on Extraordinary Human Resourcefulness and Potential.<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Sales Department<\/strong> \u2013 persuading difficult clients to agree to postpone their bookings into future dates, as opposed to cancellations, an exercise which would attract cancellation charges. This was not an easy task, since the team had to renegotiate with the suppliers to freeze the rates to allow the clients to postpone travel into future dates with the same rates!<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>IT Department <\/strong>\u2013 Some very crucial users (involved in the Romania group operations) in Nairobi and Mombasa had reported having issues with their machines and malfunctioning software: Some users could not receive e-mail updates while others had problems with their PCs. With little or capped spending budget, the IT Department resolved to reassemble and revive some machines from dead ones. To the malfunctioned software, critical users were upgraded to the latest versions of mailing apps while the rest were put on office 365 until new upgrades were in place. These quick solutions saw the software\/machines of the troubled users come back to life with full activity.<\/span><\/p>\n<figure id=\"attachment_12648\" aria-describedby=\"caption-attachment-12648\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/pc.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-12648 size-full\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/pc.jpg\" alt=\"pc\" width=\"760\" height=\"521\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/pc.jpg 760w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/pc-300x206.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/pc-438x300.jpg 438w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><figcaption id=\"caption-attachment-12648\" class=\"wp-caption-text\"><span style=\"color: #993300;\">Troubleshooting of faulty machines &#8211; An IT Department Exercise<\/span><\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Other problems included resolving issues arising from power outages such as troubleshooting, and reviving dead IP Phones of some users.<\/span><\/p>\n<figure id=\"attachment_12649\" aria-describedby=\"caption-attachment-12649\" style=\"width: 760px\" class=\"wp-caption alignnone\"><a href=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/phones.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-12649\" src=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/phones.jpg\" alt=\"Revived dead Phones - An IT Department Exercise\" width=\"760\" height=\"521\" srcset=\"http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/phones.jpg 760w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/phones-300x206.jpg 300w, http:\/\/pulseonline.co\/wp-content\/uploads\/2021\/04\/phones-438x300.jpg 438w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><figcaption id=\"caption-attachment-12649\" class=\"wp-caption-text\"><span style=\"color: #993300;\">Revived dead Phones &#8211; An IT Department Exercise<\/span><\/figcaption><\/figure>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\"><strong>Operations Department \u2013 <\/strong>On the arrival date of our big group of clients from Romania, there was a bus designated to transfer Eturian clients from the airport to their respective hotel. 15 minutes before the departure, the operations team discovered that the air conditioner was out of order. The team acted swiftly by swapping the bus with another one, and before the guests were aware of what was happening, they were on their way to the hotel.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000;\">Another incident happened on the last day as the group was being checked into the airport for a flight back home. Their luggage was being piled and wrapped up. As a result, an uproar ensued as the exercise didn\u2019t settle very well with some of our guests since they were being required to pay. Alexander Spiro &#8211; our CEO, who after having been informed of the situation, followed up the matter with the airport\u2019s management, which later apologised and promised to carry out the exercise free of charge (which they did!) for our next batch of Romanian visitors.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Five Words\u00a0to Describe PSL\u2019s Proactiveness<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Organization<\/span><\/li>\n<li><span style=\"color: #000000;\">Teamwork<\/span><\/li>\n<li><span style=\"color: #000000;\">Excellence<\/span><\/li>\n<li><span style=\"color: #000000;\">Astute<\/span><\/li>\n<li><span style=\"color: #000000;\">Motivators<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Top Three Challenges PSL Team Faced in the Past Year? Safety Transport Uncertainty \/ Pay cuts Management Measures on the Challenges: It was decided that there be a staff shuttle programme to keep the employees safe, and also to shield them from the adverse effects arising from Covid-19. An SOP team was formulated to come&#8230; <\/p>\n<div class=\"link-more\"><a href=\"http:\/\/pulseonline.co\/index.php\/psls-ea-trajectory-path-to-recovery-amid-covid-19\/\">Read More<\/a><\/div>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/12643"}],"collection":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/comments?post=12643"}],"version-history":[{"count":11,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/12643\/revisions"}],"predecessor-version":[{"id":13179,"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/pages\/12643\/revisions\/13179"}],"wp:attachment":[{"href":"http:\/\/pulseonline.co\/index.php\/wp-json\/wp\/v2\/media?parent=12643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}