{"id":11003,"date":"2019-10-27T08:34:25","date_gmt":"2019-10-27T08:34:25","guid":{"rendered":"http:\/\/pulseonline.co\/?page_id=11003"},"modified":"2019-11-04T13:26:32","modified_gmt":"2019-11-04T13:26:32","slug":"team-shared-services-centre-now-the-industrys-trailblazers","status":"publish","type":"page","link":"http:\/\/pulseonline.co\/index.php\/team-shared-services-centre-now-the-industrys-trailblazers\/","title":{"rendered":"Team Shared Services Centre — Now the Industry’s Trailblazers!"},"content":{"rendered":"

\"Team<\/a><\/p>\n

Congratulations to Team SSC on winning the \u00cfndustry Trailblazers “Award by EY & Automation Anywhere!<\/span><\/p>\n

In order to reduce turnaround time and improve efficiencies, the SSC team has been focused on successfully implementing robotic process automation (RPA) software. As early adopters of this technology, the team’s efforts have been noticed by Automation Anywhere, a leading company in the RPA space.<\/span><\/p>\n

Well done SSC team, and special thanks to the\u00a0 IT team too, for their ongoing support to the SSC team., and offering solutions when they got stuck!<\/span><\/p>\n

Read on for some additional details from\u00a0a member of the team:<\/span><\/p>\n

“As you\u00a0are all aware, we are implementing RPA in the SSC for various processes\u00a0which include Daily Par commenting, Bank recon, MTS payments, AR receipting, Credit confirmation, Refunds, Credit note generation and Etracker (refunds). This is to ensure that TATs are reduced, accuracy of the output is achieved and sustained, so that improved efficiencies for the processes, reduced dependencies on people (training gaps, attrition), and increase in volume can be managed better. Our approach to RPA is to start with\u00a0 a few processes\u00a0 to gauge the success of the RPA as a solution, and how it can be implemented in our environment.<\/span><\/p>\n

\"Team<\/a>I<\/span> was part of the Imagine event for the last 2 days which\u00a0was organised by our RPA partner Automation Anywhere. They are currently the foremost in this area from an India inc. point of view. It was a very insightful 2 days where various organisations\u00a0 talked about their RPA+AI journey depending on the stage they were at. This is split into 3 parts- Getting started, Scale up, and Hitting the full potential of the RPA+AI opportunities available. We are in the 1st phase where we have just started and our implementation is in progress.<\/span><\/p>\n

A big Thank you to Madhavan, Mahesh, Vishal, Debasis\u00a0and Amit for their continuous guidance, support , encouragement and for the vision.<\/strong><\/span><\/p>\n

\u00a0<\/em><\/strong><\/span>Key learnings from this event were:<\/strong><\/span><\/p>\n