A workshop was organised for our Tour Guides who are a very important and valuable part of our business. Seventy of them attended the workshop. The purpose of the workshop was to share key company initiatives with them, address their concerns and share our expectations for the season ahead. A Handbook for Tour Guides highlighting Differentiated Customer Service for service standard implementation was also launched at the workshop for the Guides. This is bound to improve and enhance the excellent service we already give our customers!