In an endeavour to empower customers with contactless and convenient holiday planning, coupled with the reassurance of its experts, Thomas Cook India, introduced India’s first Virtual Holiday Store. The Company’s dedicated team of travel experts will be available over video chats, 365 days a year from 8 a.m to 12 p.m, to guide customers through all their travel requirements, including domestic and international holidays, value added services such as travel insurance, end-to-end COVID-negative certification services, visa services, documentation and much more.
Given the uncertainty of the current environment, and constant changes in travel and health protocols/ documentation, India’s travellers are in need of guidance and reassurance when planning their holidays. So as travel restrictions are being eased and growth and economic activity returning steadily – Thomas Cook is now focused on the biggest challenge: to instil confidence and a positive sentiment towards leisure and business travel for customers.
To this end, Thomas Cook India drives a holistic three pronged confidence-building program in the form of the “Assured-Insured-Secured” Program that covers every aspect of physical safety as well as mental and financial security to give the customer complete peace of mind. The newly launched Thomas Cook Virtual Holiday Store intends to support customers with convenient and contactless holiday planning – from the safety and comfort of their homes. With no app downloads or pre-registration required, customers merely need to log onto https://www.thomascook.in/virtual-store, to connect over a video chat with Thomas Cook India’s Holiday Experts from anywhere in the country between 8 am and midnight.
Mahesh Iyer, Executive Director & CEO, Thomas Cook (India) Ltd. said, “The Pandemic era and lockdowns have accelerated the demand for virtual and contactless sales and service. In line with this need, and as is expected of a market leader, keeping customer safety as the top priority, we at Thomas Cook have launched our Virtual Holiday Store – an innovative, interactive sales and service platform that combines the power of digital with the much loved Thomas Cook personal – human connect.
Our Virtual Store model aims at supporting our customers with safe/contactless and convenient holiday planning – incorporating much needed personalised, face-to-face connect, so essential when it comes to holiday planning and reassurance in the COVID era.”