Thomas Cook Launches Voyager- an Innovative Technology Platform–the First of its Kind

In this new age of travel, the mantra for Indians is increasingly “My Holiday, My Way”, with a clear demand for bespoke, tailor-made itineraries that offer a range of options and experiences. Therefore, Voyager, an innovative technology platform, was  launched by Thomas Cook to address the needs of this high potential segment of personalized holiday makers.

Voyager empowers Thomas Cook India’s front line teams (across its call centers, branches and franchise partners) with the ability to build, price and book personalized travel packages that include key elements of flights, hotels, ground transport and sightseeing experiences and attractions – instantly. Voyager’s platform is able to compare rates obtained for over 600,000 hotels, sightseeing attractions and transportation options, in addition to more than 450 airlines – worldwide.

Voyager is the first of its kind platform that provides a range of available options (across flights, accommodation, transfers & sightseeing) at competitive rates and then seamlessly bundles all elements into a comprehensive package with an immediate turn around. Customers can also book, approve and confirm the package on the spot.

Voyager’s cutting edge technology significantly reduces the entire build to book process of a customized holiday by eliminating usage of multiple engines / multiplicity of availability checks, booking scenarios, etc. The single platform allows us to condense the traditional turnaround time of 28-36 hours to a mere 15-20 minutes! We are delighted that we have been able to equip our front line staff with this innovative technology. In the first phase, we have empowered our retail outlets and call centre agents. In the next phase we look forward to empowering our end customers.