We achieved a significant milestone with the inauguration of our100th retail outlet at Nariman Point, Mumbai, reinforcing our position as one of India’s leading omnichannel travel and tourism companies. The landmark store was inaugurated by Vishal Suri, Managing Director & CEO, SOTC Travel, along with S D Nandakumar, President & Country Head – Holidays and Corporate Tours.
The milestone reflects SOTC Travel’s continued retail expansion strategy and commitment to enhancing customer accessibility through a robust nationwide network. Combining its extensive retail presence with digital capabilities, the company’s omnichannel model enables travellers to engage seamlessly across multiple touchpoints while benefiting from personalized holiday planning and localized travel expertise.
Located in Mumbai’s premier business district, Nariman Point offers access to a high-value customer base comprising corporate professionals, entrepreneurs and affluent leisure travellers. The strategic location further strengthens SOTC’s presence in a key metro market and supports deeper engagement with customers seeking domestic, international and experiential travel solutions.
Alongside its retail expansion, SOTC continues to invest in technology-driven customer experiences through initiatives such as its AI-powered chatbot Ezy, multilingual digital platforms and region-specific travel products. The company has also introduced TravSure, a travel protection initiative designed to provide greater peace of mind, complemented by value-added benefits such as visa rejection cover.
Current travel trends indicate strong demand for destinations across India, Europe, Japan, South Korea, Australia, New Zealand and Southeast Asia, while spiritual journeys, luxury cruises, Antarctica expeditions and Northern Lights experiences continue to gain popularity among Indian travellers.
S D Nandakumar, President & Country Head – Holidays and Corporate Tours, SOTC Travel, said: “We are proud to mark the launch of our 100th outlet—an important milestone that reflects the strength of our growth strategy and our continued commitment to expanding our reach across India. Our focus has been on building a robust, future-ready omnichannel network that brings us closer to customers while delivering seamless and personalized travel experiences. Nariman Point, with its strong premium and corporate base, is a strategically significant market for us and an ideal location for this landmark store. As we scale further, we remain committed to enhancing convenience, deepening customer engagement and reinforcing our position as India’s favourite travel partner.”