Sterling Holidays team has touched a milestone for internal communications, updates and knowledge by developing a software platform, serving as a one-stop-shop for all essential information & FAQs about its resorts.
The platform has taken 3 months to attain the crisp and exact information needed alongside trials and testing. It now functions as a perfect tool of communication between Sales and Resorts teams. A consolidated information bank is within reach of anyone who wishes to know:
- What are the various locations Sterling is present in?
- What’s our room/banquet inventory, capacity, room types, F&B options with menu. It also includes driver accommodation, pet policy, MICE details, D&E options, Resort T&C, images and Video bank etc.
- Another feature of the Knowledge Bank is also that the designated stakeholders at the resort can regularly review and directly update the information bank. That’s how user-friendly the platform is developed.
“The concept of this platform is to streamline the information retrieval process for our salespeople, enabling them to handle multiple queries competently, and close business deals faster. The platform ensures effective time utilization of resorts and sales team, rather than personally explaining every sales enquiry personally.” said Harinath M- Vice President- Marketing, Sterling Holidays.
Happy learning!