Believing in being a step ahead of its consumers always, SOTC has recently introduced a mobile app that helps streamline the booking process. The app not only helps customers track their booking and application status on a live basis but also ensures that the holiday process is seamless. An increased use of mobile devices in consumer travel planning and purchasing worldwide was the inspiration for the idea. SOTC has also launched an app for its Sales Teams which helps them stay updated and informed on the go. In addition to this, some of the other changes undertaken are modified internal systems which give real time updates. SOTC introduced a first-of-its-kind novelty to enhance business productivity. An OCR Solution was introduced to improve efficiencies and effectiveness in booking. Sales staff can now use the SALES APP on the Ipad while booking, to scan the passports of customers. With its introduction, details of the customer get uploaded in a matter of seconds. The booking process has now been simplified for the sales user, while enhancing the customers experience as well, and at the same time lowering the risk of errors. The OCR Solution delivers a seamless experience to our sale users there by increasing productivity and efficiency.