The MD’s Forum was introduced in 2013 to enhance communication and collaboration within the organization and to foster open communication between the Management and employees. It covers interaction with the MD, MC, DLT and Regional Leadership Teams. It also focuses on connecting with Fellowship Award Achievers and Key Performers and recognizes team members who went the extra mile in offering customer service.
In June and July 2016, such MD’s Forums were held in Chennai, Bangalore, Mumbai and Delhi. Among the speakers were: Vishal Suri, MD , SOTC who focused on V2 UCA – the current environment and the Accenture project and urged the team at SOTC to stay focused; Manoj Chacko, CEO-Business Travel who highlighted the Business Travel team’s exceptionally strong sales wins and key initiatives; Madhavan Menon, Chairman & MD, TC who spoke about the TC Group being a powerful family with a strong governance and mentioned Fairfax’s 8- point value system; Brijesh Modi, Head – Finance & Commercial who focused on the many opportunities available, Macro and Micro economic issues impacting the company, the Saksham learning initiative and financial updates; and Nishant Kolgaonkar, Head- HR, SOTC who traced the evolution of HR at SOTC and spoke about recent HR initiatives. At each forum, 10-13 speakers in the High Performers category highlighted their extra efforts towards ensuring customer satisfaction. Thus, these Forums gave all participants a clear picture of the company’s current business scenario, key recent initiatives, challenges and opportunities ahead and the importance of remaining vigilant and focused.