Keeping the strategic focus of improving efficiency and driving back end synergy, a common shared centre for Corporate Travel businesses (Thomas Cook Corporate Travel & SOTC Business Travel) was deployed.
A consolidated Centre of Excellence (COE) in Mumbai comprising of the existing SEC, COE, ETS, Offshore, Hotel and Car desk was fully functional this April.
The common service center aids the two businesses with a focus on client relationship and in helping build a strong foundation for scaling up given growth projections. The center focuses on productivity enhancement and delivering quality service. With the business focus on client satisfaction, the consolidated COE will certainly upgrade service experience to levels of excellence.