The Learning & Development team at SOTC is now centralised and caters to requests from the Business.
The team has come up with a simplified process for nominations which is completely automated.
A Training Calendar with an online booking tool was launched in SOTC. Up to 12 cities will be covered per month for behavioural and skills based trainings. A Training Programs catalogue was launched to all Key Managers showcasing a variety of training programmes. 
All geared up, the Team covered ten cities with trainings on Customer focus, Communication and Leadership this April. The aim for L&D is for every SOTC employee to have at least 4 days of training annually, with the responsibility of attending 4 days of training resting primarily with each employee with support from his/her manager.