SOTC, SITA and THOMAS COOK ENSURE THEIR CUSTOMERS
ARE ALWAYS HAPPY TO COME BACK.
Our companies across the Group treat every customer as a VIP providing the same excellent treatment, continuously measuring customer satisfaction, and constantly thinking of new ways to anticipate the clients’ needs, and accordingly provide products and services for them. The response has been heartening. Client companies have rewarded the staff and shown their appreciation in different ways. This in turn encourages the staff to do even better, constantly striving for excellence. It seems to be working as you can see from the numerous testimonials below.
A Moment with us – Business Travel Customer Event, Which Was Much Enjoyed by our Customers!
Business Travel 2.0 certainly knows how to make its clients feel good.
It was an exclusive evening for our valuable customers. Three Business Travel Brands, Thomas Cook, SOTC & TC Travel were together with the complete leadership team under one roof. The event was hosted in three cities – New Delhi, Chennai and Bangalore.
It was a fun filled night, with everything in it to make it a grand event. It was an evening full of pomp and show, and everyone was in a party mood. The objective of the event was to convey our gratitude to the clients, to connect with them, meet prospective clients and above all to have fun.
The event was an ideal opportunity to connect with some of our top clients. Here is a glimpse of that amazing evening with our customers.
TESTIMONIALS –THOMAS COOK
Although our staff give selfless service regardless, it is always extremely heartening and encouraging to receive an appreciative response from a customer. Here is quite a list of words of praise from clients, which proves customer service is definitely noted and turned into “delight”! Here are a few examples:
“I would like to take this opportunity to thank Nitin Pathak from the TCIL team who has always been customer-service focused as far as my interaction with him goes. It is not just me but my fellow colleagues at the HCL Technologies also who have an affinity to reach out to him owing to the critical flight bookings that we need to undertake being in the corporate sector. Looking forward to continuous support from Nitin Pathak and we also look forward to the same level of compassion and service from your entire team. Cheers.!”
“To me ONLY Amir Pasha is the face of Thomas Cook. And my above rating of Excellent for all criteria reflects Amir’s sense of integrity to his role and his sense of genuine customer service spirit. He has consistently been proactive and gone beyond his call of duty to be available during out of hours including weekends to provide support; and also on occasions when he has not been well and on leave. He is a great asset to both Thomas Cook and JDA. Despite last minute changes and sometimes multiple changes, travel reservations have been seamless and his service always exceeds expectations.”
“Special note of appreciation to Kaustubh Keluskar & Banet Gonsalves, who I interact most with and, I must say, are very proactive with coming back on the details, they share details at times which I may have not asked for as well but proves to be valuable in deciding of ticketing/ insurance etc… This kind of guidance and thinking is truly appreciative! I look forward to working with them in the times to come!”
“Tushar Sharma, I would like to extend my thanks & appreciation towards the help & support you have given for one of our customers CCDC ( Centre for Chronic Disease Control ). You have very patiently helped me with the configurations & giving a good understanding of many features C2B has. I’m very glad to learn from you. The CCDC account went live comfortably, so far the account is going smooth. Thank you again Tushar, Will always appreciate your helping nature.”
“Gargi Pawar, I would like to say again that I really appreciate the savings you have done for this booking. You must have found me very demanding and sometimes complaining, but then work pressure makes me do that. And Azim Shaikh thanks to you also, you have always guided me in complicated trip booking. And Anzar Shaikh you remain calm in tough situations and that is good. Keep up the good work!”
“Taslim Gadhwala & Manjeet Mankani, I want to thank & appreciate the efforts you both took in resolving the emergency ticket booking issue from our end. Yesterday night when I received a call from my boss after 10 pm to prepone his 7th evening flight I was in panic mode. It was very late in the night and I thought rescheduling at such an hour would be a major problem. I tried the helpline number of Thomas Cook but the call couldn’t get connected despite several efforts. Thankfully Taslim, I had your mobile number and I called you only to realize that it was your weekly off. However you went out of your way and connected me with Manjeet. Who in turn helped me in booking new tickets and ensure that everything i.e. ticket-booking/web-check-in/ mailing of ticket etc. was completed seamlessly. I would like to thank both of you and appreciate the way you guys went out of your way to resolve the issue and provided timely help to me. Thanks to your help my job became easier. Very rarely do we get to experience such co-operation and help.”
“Anselm Pereira, this is to acknowledge with wholehearted thanks for ensuring travel of Murali sir and Siva sir to Shenzhen as they were stranded at Chennai airport when SQ denied their travel to Hong Kong for want of the requisite pre-approved visa which was not arranged, and could not be done at the last minute by TCI. You were working till 1.00 a.m. to issue alternate tickets thereby making the onward journey possible for both the passengers, which is highly appreciated as it enabled them to attend the sessions as per schedule. Thanks very much.”
“Nirali R Gandhi, I am writing to thank you for the quality of service provided by you for the recent Amritsar Event of our senior management. Sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated till the last minute. We look forward to many more !”
“Jyoti Udyawar, it was really an awesome experience to participate in the UTI Earn and Learn Training Program at Goa. As the chief coordinator for the program, I have no words to appreciate the services from your team. Every single aspect was taken care of during our travel! There were many instances, where we had to reschedule and cancel, but you have accommodated all our requests, and were prompt in resolution. Once again on behalf of the entire Dhanlaxmi team, I thank you for your excellent service and support. Look forward to being associated with you in the future.
TESTIMONIALS – SOTC
“For our family, summer vacations stand synonymous with SOTC’s overseas tours. Their team in India along with the well experienced tour guides ensure that all our needs are catered to, right from pre-travel arrangements till we reach back home. With their support, the only work that we are left with is to relax and enjoy our vacations completely. We share a relationship of more than a decade with SOTC and look forward to many more such beautiful experiences!” Mr Sathyamurthy & Mrs Vidhya Sathyamurthy.
” I would like to acknowledge Dipanki Chaudhri – such a pleasure to work with her. She is very pleasant and client focused and reliable. Never felt the pressure. There’s never a moment of confusion and she steps in and escalates possible gaps. Always smiling and helpful. It has been a wonderful association. A big thank you to Dipanki for all her support.”
“Mukesh Sahu, this mail is to thank you for your support even in the late/odd working hours and generating the tickets for the candidates which have resulted in smooth process and successful interviews.”
“Sanavi Ghodke, you are my window to the Travel Desk. I want to place on record the Excellent Service and guidance from you for my booking for the Airline Ticket on the Bombay – Patna sector on 4th Sep 2018. The system of booking is very good and well designed by SOTC at large.”
“Very Impressive work, Yagya Raj Joshi. I must appreciate all your efforts and hard work that you are putting into this account for me. Truly appreciate it and hope we continue to do more business going forward. Many Thanks.”
The ones who came out tops!
Here in Business Travel 2.0 we focus on enhancing business and employee experience. This partnership among the two, leads to customer delight on one hand and drives employees to be competitive and triumphant on the other. When it comes to service, we believe in the pursuit of excellence. We always strive to go that extra mile for our customers. Featured here are the highest scorers and a token of appreciation they received from some of the travellers.
Business Travel 2.0 have BT2.0 Superstars where employees who receive 10 and above appreciations per month are rewarded on a monthly basis. They not only receive a small token of appreciation for their efforts but also receive a certificate of appreciation signed by Indiver Rastogi. Here’s a list of superstars from June 2018 to August 2018
BT2.0 Surperstars for the month of June –
- Jyoti Udyawar
- Pranav Maggo
- Arun Pahwa
- Mr Kumar Gaurav
- Harsh Sharma
BT2.0 Surperstars for the month of July –
- Jyoti Udyawar
- Nitin Pathak
- Taslim Gadhwala
BT2.0 Surperstars for the month of August –
- Gaurav Shukla
- Taslim Gadhwala
- Pranav Maggo
- Mohammad Alam
- Arun Pahwa
BT2.0 Proud Moments – They are the reason we stand strong!
- Amit Bahuguna – SOTC Business Travel Specialist at Yum Restaurants has been rewarded for his efforts and support by the CFO & Brand GM Pizza Hut.
- Sonali Deshpande – Business Travel specialist at JLT received flowers and a thank you note from Bridgestreet Global Hospitality (UK Based). A message from the client said “We would just like to say thank you for being a part of our family. We are very grateful for your continued bookings because we wouldn’t be here without loyal customers like you. Thank you again, and have a great day.”
- Davinderkaur Sabarwal received an award from the Consular General American Consulate for exceptional service &and support to the US Consulate.
- Akshaya Jamsandekar business travel specialist at GVR – Gilbarco Veeder-Root received a Thank you card from a Traveller; another one with a key chain and a token of appreciation from a Travel Coordinator.
- Rekha Jadhav Business Travel Specialist at Accelya Kale received a Galaxy of Stars Award for her continued support and good work.
- Aftab Sayed Business Travel Specialist at Godrej received a token of appreciation from a Godrej traveller.
Jyoti Udyawar – Business Travel Specialist at UTI received a token of appreciation for her hard work
Business Travel Customer First Survey
Bill Gates said “We all need people who will give us feedback. That’s how we improve.”
Here in BT 2.0 we do Customer Satisfaction which helps to make us from better to best. We initiated some surveys in a few major accounts in Thomas Cook like HCL and Godrej. Keeping the focus on customer experience at SOTC we have introduced CSAT drives at Flipkart and Infosys. Soon the Customer Satisfaction survey process will be applicable to other corporates across the country which will surely help client managers and operations to understand the strength and area of opportunities in a better way.
Besides all these expressions of customer satisfaction, one just has to go to our Facebook page to discover how delighted our clients are with our service and organisation. We round off with a few of the many examples of tributes to staff and the Company!