Operations is the heart of the business, the team dedicates a lot of hard work to provide the best service in terms of high quality and client satisfaction.
Once the tour is confirmed, the Operations team takes over to arrange the entire hotel reservation and transportation part. Moreover, it allocates the appropriate guides according to the itinerary, selects the tourism products and co-ordinates with hoteliers. The team also bears the on-going tour issues, and ensures all payment settlements are done on time.
Our team works incessantly day or night during the peak season to keep a track on the arrivals and departures…… a challenging task since the ultimate mission is client satisfaction.