After the flood calamity last year, SOTC’s 40-member Chennai Branch started the year 2016 with limited sales. Undaunted, Michael Praveen , Business Head – Tamil Nadu and Telangana, said that SOTC Chennai was going to be Number One in its market by year-end. This seemed to be such an impossible goal that everyone laughed, including his own team!
He outlined the Vision and Mission of 2016 for Chennai – his plan being to increase business by focusing on service delivery and new client acquisition and is happy to report that the Chennai team kept moving forward slowly but steadily, notching up plenty of achievements through the months.
The teams ‘never give up’ attitude resulted in SOTC signing a number of prestigious new contracts. They took service delivery to the next level, so much so that their existing customers referred other corporates to them.
Ongoing training inputs for the Chennai team on topics like leadership, customer focus, service delivery, managing change and better operational efficiency contributed towards enhancing customer confidence, countering threats to accounts and winning appreciation.
Throughout Michael Praveen led through example – never taking leave, personally handling large bookings and winning accounts, conducting numerous training sessions for his team and even preventing a large fraud!
The team’s sustained efforts paid off soon as they started setting benchmark sales figures and service delivery levels in Chennai, didn’t lose a single customer during 2016 and created fear in the minds of competitors thanks to quick and consistent growth.
“When I said SOTC Chennai Branch would be Number One by the end of 2016 all laughed, when I said, SOTC’s service delivery could never be matched, again they laughed. But now after all the achievements at Chennai Branch, it’s my turn to laugh, as well as continue to keep the SOTC flag flying high in the sky! I strongly believed that going through pain will deliver results and working really hard will definitely bring in success!”
– Michael Praveen–
Business Head – Tamil Nadu and Telangana